Why new emails are not showing in Outlook? [Find & Fix]

Microsoft Outlook is an ongoing platform that consistently receives emails, without any significant issue in the system. Some of the users facing problems and complaining “Outlook not showing new emails”. This situation is very frustrating for an Outlook user.

This issue is common to most of the users working on the Outlook application after a while or in a busy schedule. There are adjustments related issues that bring this problem, in this article you will come across the causes behind it and the remedies.

The possible reasons behind this issue are:

  • The outlook is set to work offline.
  • Internet connection issue.
  • Exhausted inbox space capacity.
  • Mailbox cleanup.
  • Added filter in Outlook folder View Settings.
  • Check Outlook Profile
  • Outlook Cache

No Internet Connection (Outlook is set to work offline)

Disconnection of the Internet doesn’t restrict the user in the case of Outlook application, you can work normally. If you need to send or receive the new email message, you will get the offline notification, in short, you can’t send or receive the new email message.

There are two major causes of the internet,

Check the button right corner of the screen No Internet Connection indicate your Outlook application is connected, in case you get working offline working offline you must enable work offline preference from Send/Receive Tab.

work offline preferences

Recommended Article: Why is Outlook Working Offline? [How to Switch Offline to Online?]

Exhausted inbox space (Create space in Outlook Mailbox)

Every email provider limit inbox space to their user, email message having attachment or not will hold space capacity which slowly fills up, there are multiple ways to clean inbox/calendar, cleaning inbox using rules functions from a specific email address, archive unwanted emails or the best options is shorting list with size and remove unwanted emails to make space, which results allowing regular inflow.

After the Profesional method to cleanup Outlook mailbox by deleting the unimportant archive or old emails from your Outlook application, Go for the Mailbox Cleanup tool: Click File Tab >> Tools >> Mailbox cleanup

which consist of multiple options:

  • View Mailbox Size
  • Find items older than
  • Find items larger than
  • View Deleted Items Size
  • Empty Deleted Items folder
  • View Conflicts Size
  • Empty Conflicts

Mailbox cleanup

Outlook mailbox cleanup helps the user to get rid of unwanted data, and you can the flow of the inbox back on track.

Try Send/Receive Manually

Outlook updates itself as soon as email bang the door, sometimes due to a technical glitch, you have to hit send/receive button manually to synchronized outlook.

You can navigate by clicking Send/Receive tab, click on the Send/Receive All Folders to either send or receive unsynchronized emails within all the Outlook mailbox folders, you can see the synchronizing progress dialog box, once it’s done it will close automatically and all finally all your email rest in their folders.

Check View Settings

Outlook application allow you to filter email according to your requirement, by default the inbox view is adjusted as the latest email received. In case inbox is filtered according to subject, size or any other option, and must reset the view, Follow the given set of instructions to check out for any filters on the Outlook folders view settings:

  • Lunch Microsoft Outlook
  • Click on View Tab >> Click Reset View from the current view section.

reset view outlook

It turn Outlook back to default view, your new email message comes on the top.

Outlook Email Rules

Outlook email rules are excellent features which help to arrange specific emails to specific folders or what ever your requirement is. Sometime multiple rules route away all your inbox emails to another folder or email, or removed permanently.

It is recommended to review the rules if you are not getting inflow updation.

Check Outlook Profile

Corrupt profile considered the major issue for smart working of Outlook, the best part is remove the profile completely from Outlook and resinstall back.

Remove and Add Again

Follow the simple step to remove the account:

  • Click on File button on the top left corner of Outlook screen.
  • Get Info >> click on the Account Settings drop down and select Account settings.
  • Select the account you like to remove >> and click remove button.
  • Click Yes to confirm to remove the account from Outlook.

remove account outlook

  • Go to Control Panel (Click window + R, type control panel in the run dialog box) >> Mail>> Select Email Accounts from the mail set-up dialogue box >> Click New from the top left corner of the screen >> Enter the email inputs >> Click Next to proceed.

Cleaning Outlook Cache

Removing Outlook cache/tempory files is another factor which help running Outlook smoothly. Cache files brings errors, clearing cache files should reveal the missing email.

Bonus Tip

Shut every thing out and restart Micrsoft Outlook, in most of the case restarting any application wipeout the discrepancies and the system application work smoothly. re-opening Outlook could clear up any issues that prevent the receipt of emails.

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