How to Enable @ Tagging in Outlook 365?

Last Updated on December 21, 2023 by Amit Bansal

Welcome to a more efficient Outlook 365 experience!

Get ready to simplify your communication with ‘@ tagging.’

In this guide, I’ll walk you through enabling this powerful feature. No more email chaos – just streamlined productivity.

So, let’s kickstart this journey together and make your Outlook 365 usage smoother than ever.

Let’s dive in!

What are Mentions in Outlook?

Mentions in Outlook is a useful feature that really improves efficiency and allows the user to tag the person’s email address to alert them.

Once you tag that person that person’s email address which was already in your contact list will automatically add to an email thread and receive a special flagged mail item in their inbox.

How does @mention work in Outlook?

Usually creating email content, enter the recipient email address in the “To” “CC” and “BCC” sections, subject your email, and hit send. Under this scenario, while typing the “@” symbol in the body of an email, the list of contacts opens up in that particular email address.

Start typing without space and you will get your email address and name. Select your required email address and hit the “Tab” key and your email address automatically grabs the “To” field at the same time, the name of the person removes the part of the content (if the email address is used in the contact list with the name).

email symbol

In case, the specific email address is not saved in your contact list, this process flashes the email address due to auto-suggest, and instead of the name of the person, the whole email address becomes part of the content.

Refer to the image’s first email address using the contact’s name and the other shows showing complete email address.

email address symbol

Outlook Mentions Not Working

Outlook @ function not working, “tagging” people into an online conversation requires an email address symbol followed by a person’s name in the content. 

However, like any feature, it’s not immune to occasional glitches and problems. Some users have reported the unsettling experience of the ‘@Mention’ feature not working as expected. If you’ve found yourself in this predicament, you’re not alone.

Here are a few reasons and steps to fix the @mentions not working on Outlook:

Use a Suitable Account

The tagging feature in Microsoft Outlook comes with important information i.e. the “mention” email functionality is exclusively available for users with Microsoft Exchange accounts or those utilizing Exchange Server 2016, Exchange Server 2019, Exchange Online, and Outlook on the web.

Enable the @Mentions Feature

There are steps you can diagnose and easily enable the mentioned feature in Outlook 365.

  • Open Outlook Application.
  • Select File >Options >> Mail.
  • To enable select the checkbox “Suggest names to mention when I use the @ symbol in a message.
How To Enable Outlook Mention

This step required restarting Outlook. This step also brings answers to the question of the majority of users “How to disable ‘@’ mentions in Microsoft Outlook?“.

You have to uncheck the same options and restart Outlook, the mentioned option automatically disables it, but it will not stop your sender from using and tagging your name or email address using the email symbol @ mentioned.

Restart Outlook and your Computer

At times, certain software or systems can exhibit glitches, preventing smooth operations. A straightforward reboot of your apps and device can often do wonders.

Thus, if the ‘@’ tag in Outlook isn’t functioning, consider restarting the Outlook application Close the app completely, and then launch it again. Once you’ve restarted the application, see if the issue persists.

If simply rebooting the Outlook app doesn’t resolve the matter, consider restarting your computer to address the malfunction in the Outlook mentions feature.

Didn’t work? No worries. Continue with the subsequent strategies to rectify the issue.

Repair the Office Programs

Occasionally, due to technical glitches, Office program files may become corrupted. This could be the reason why the Outlook mention feature isn’t functioning properly.

The recommended approach is to repair the Office program files. By doing so, this minor issue should be resolved, allowing the “@” tagging feature to function correctly in Outlook.

Let’s dive in and understand the steps to repair the Office programs:

  • First click on the search bar from your computer screen, which might be available at the bottom of the screen, enter “Control Panel” in the search bar, and it should appear as the top result in the panel.
  • Click on the Control Panel option, available under best match.
  • Click on Uninstall a program under the Programs
  • Select the Microsoft Office program (in my case, it’s Microsoft 365) and right-click on it. Then, choose the “Change” option.
  • When the UAC (User Account Control) prompt appears on the screen, select “Yes” to grant access.
  • Choose the “Quick Repair” option and then click on “Repair” to begin the repair process.
  • This process resets all necessary settings and eliminates any detected glitches. As a result, it should bring the “@” tagging feature back to its optimal functionality.

What’s the Mention Column in Microsoft Outlook?

Being a receiver of certain email messages, if somebody tagged you or mentioned you in the email message, you will get the email as usual but there are a couple of additional things, which require your attention here.

If your sender and you both are using the Outlook server then the mentioned column comes into play:

Mention Column for in Microsoft Outlook

You can also observe the “@” sign in the mentioned column of your inbox. Multiple emails having mentioned in your inbox, you can filter just the messages where someone has mentioned you.

mentioned mail

The default folder view in Outlook now includes a “Mention” column and sign.

In the last update of Outlook 365 ProPlus, 1808, this display was removed, still, the Outlook Mention feature is in play.

Do mention work from Mobile devices (iPhone & Android) and Outlook web?

The straight answer is YES, you can simply process the email sign “@” to open the gates mentioned, and the list of the desired email address and the person comes on your screen, which later automatically fills the “To” field. Refer to [Images]

Outlook web mentioned

[Outlook web]

mention work from Mobile device
Is mention work from Mobile device

It’s great for tagging someone and bringing them into a conversation.

And that’s it, at least from the sender’s point of view. You can mention as many people as you want, and then send the email when you’re ready.

Honestly, on other social media platforms WhatsApp, Facebook, or even Twitter “@” sign plays an important role in tagging.

Final Words

A great way to show your thanks is to give them a gift that is meaningful and personal. Mention them in a meeting or when you’re at an event. Business cards aren’t the most effective way to stay in touch with people.

Outlook Mentions are a simple way to stay in touch with people who have helped you. You can tag people in Outlook, as long as you have their email addresses. And probably the best part is that you can use Outlook Mentions on your computer.

Frequently Asked Questions (FAQs)

How to use “@” Mention in Outlook?

To use the “@” mention feature in Outlook, simply type “@” followed by the name of the person you wish to mention within the body of your email.

As you type, Outlook will suggest contacts from your address book. Select the appropriate contact from the dropdown list.

Once selected, the person’s name will be highlighted in the email, and they will automatically be added to the recipients’ list, ensuring they receive a copy of the email.

This is an effective way to draw attention to specific individuals in group emails or to ensure someone is looped into the conversation.

Do mentions work in Outlook 2016?

Yes, the “@mentions” feature was introduced in Outlook 2016.

By typing “@” followed by the name of the person you want to mention, Outlook will automatically highlight the name and add that person to the recipients’ list if they weren’t already included.

It’s a way to ensure specific individuals in a conversation see important parts of the email, and it also serves as a visual cue, drawing attention to the mentioned individual’s name.

What version of Outlook has “@Mention”?

The “@mentions” functionality in Outlook is available for Outlook 2016 onwards and is supported by Microsoft Office 365 on both Windows and Mac platforms. Furthermore, this feature can also be accessed when using Outlook on the web.

Also Read:

Amit Bansal

Hello, my name is Amit Kumar Bansal, and I am the founder of Through this blog, I focus on Microsoft Outlook, offering insightful and informative content. Additionally, I produce educational videos on YouTube to further enhance the understanding of my audience. visit my YouTube Channel

View all posts

Leave a Comment