Outlook keeps asking for password even though it is correct!

Last Updated on August 27, 2023 by Amit Bansal

Dealing with an issue where Outlook keeps asking for your password even though it’s correct can be incredibly frustrating.

This problem can disrupt your workflow and impede your ability to communicate effectively through email.

In this article, we’ll shed light on the possible reasons behind this issue and provide a list of solutions that can help resolve it.

There could be various reasons why Outlook is continuously prompting you for your password.

Whatever the case may be, understanding the root cause will help us tackle the problem more effectively.

To help you get back to your work without constant password interruptions, we have compiled a list of proven solutions.

In the following sections, we will guide you through each step to identify the cause of the issue and walk you through the necessary remedies to resolve it.

Understanding the Issue

We’ve encountered a common issue where Outlook continually prompts for a password, even when the correct one has been entered.

This can be quite frustrating and confusing for users.

In this section, we will help understand the issue and suggest a few possible solutions.

There could be a number of reasons why Outlook is repeatedly asking for a password. One possibility is that Outlook doesn’t remember the password, causing it to get stuck in a password prompt loop.

In some cases, it could be due to poor internet connectivity or conflicts with other software or settings. More complex cases may involve problems with authentication settings or server connectivity.

One easy solution to try is enabling the “Remember password” option. To do so, open Outlook,

  • Go to the File tab,
  • Click on Account Settings, and
  • Select your email account from the list.
  • Click on Change, and under the Logon Information section, tick the box next to “Remember password.”
  • Click on Next to save the changes.
enable password outlook

Another solution is to ensure that your internet connection is stable and reliable, as intermittent connectivity may cause Outlook to repeatedly prompt for a password.

Additionally, check whether your email client is up to date, as missing updates may also cause this issue.

It’s important to remember that resolving this issue may require some trial and error, as the root cause can vary. We recommend trying the solutions mentioned above.

Common Reasons and Diagnosis

There are several reasons why Outlook keeps asking for a password even though it’s correct.

We will discuss some common causes and provide possible solutions to tackle this issue.

One possibility is that your internet connection might be unstable or disconnecting frequently, leading to authentication problems as Outlook is trying to connect to the email server.

To diagnose this issue, ensure you have a stable and strong Wi-Fi signal or try switching to a wired Ethernet connection.

If the issue persists, consider contacting your internet service provider for further assistance.

Another reason could be issues with credential storage in Windows 10 or Windows 11. Corrupted or outdated saved credentials may cause Outlook to prompt for a password repeatedly.

To resolve this, navigate to:

Control Panel >> User Accounts >> Credential Manager, and remove any saved Outlook or Microsoft Exchange credentials.

credential manager outlook

Restart Outlook and re-enter your password when prompted.

In some cases, the problem may lie within the email client configuration, particularly if you are using Microsoft Exchange.

Double-check your account settings and ensure that Modern Authentication is enabled.

You can do this by going to:

File >> Account Settings >> Account Settings >> Change >> More Settings >> Security tab, and select the “Enable Modern Authentication” checkbox.

Outlook’s password prompt loop might be caused by an outdated version of the software.

To fix this, ensure that your Outlook installation is up-to-date by visiting File >> Office Account >> Update Options >> Update Now.

Outlook update

Another factor to consider is your antivirus or firewall settings, which may be preventing Outlook from connecting properly to the email server.

Temporarily disabling your antivirus or adding an exception for Outlook might help diagnose and resolve the issue.

Lastly, if you have recently migrated to a new computer or performed a system restore, your Outlook profile may have become corrupted.

To tackle this, you can create a new Outlook profile by visiting File >> Account Settings >> Manage Profiles >> Show Profiles >> Add.

By understanding and addressing these common reasons behind Outlook’s persistent password prompts, we hope to help you enjoy a seamless and uninterrupted email experience on Windows 10 or Windows 11.

Initial Quick Fixes

Check Password Correctness

Before proceeding with other solutions, it is essential to confirm that you have entered the correct password.

Sometimes, typos or accidentally pressing additional keys might result in the password being considered incorrect.

Ensure you have entered the correct password for your Outlook account.

Re-enter Password

If you have confirmed the password correctness, but Outlook still prompts you for it, try re-entering the password.

To do this, go to File >> Account Settings >> Account Settings >> Email tab.

Select your account and click on Change.

Enter your correct password again, and make sure the “Remember password” option is checked.

Click Next to save the settings.

Password Prompt Cancel and Retry

Sometimes, canceling the password prompt and trying again might work.

When the password prompt appears, click “Cancel” and wait for a few seconds before opening the prompt again.

Enter your password and check if Outlook disregards the password issue.

Restarting the Program

Occasionally, restarting Outlook can resolve the password issue.

Close Outlook entirely and reopen it to check if it still asks for your password.

This solution works best if the problem is temporary and triggered by minor software glitches.

Check for Updates

Another essential step to consider is ensuring that both Outlook and your Windows system are updated to their latest versions.

To check for Outlook updates, go to File >> Office Account >> Update Options >> Update Now.

For updating Windows, click on Start >> Settings >> Update & Security >> Windows Update >> Check for updates.

Updated versions of the software can resolve password issues and improve the overall stability of the program.

In-Depth Solutions

In this section, we’ll discuss various solutions to fix the issue where Outlook keeps asking for a password even though it’s correct.

Managing Outlook Profiles

One solution is to manage your Outlook profiles.

Go to the Control Panel and open Mail. Select Show Profiles and choose the profile you are having issues with.

Make sure that the correct email account is set as the default, and then try logging in again.

Dealing with Credentials

Another step involves dealing with stored credentials. Press Windows + S and type “credentials“.

Select Credentials Manager, navigate to Windows Credentials, and locate stored credentials referencing Office 365 or Microsoft Outlook email addresses.

Click on Details, remove them from the vault, and then click Yes on the warning box.

This will clear any saved passwords and may help resolve the issue.

Safe Mode and Add-ins Handling

Sometimes, third-party add-ins can cause Outlook password problems.

To identify if an add-in is causing the issue, open Outlook in Safe Mode by pressing Windows + R, typing “outlook.exe /safe“, and hitting Enter.

If the password issue doesn’t occur while in Safe Mode, disable the problematic add-ins from the Outlook Options menu.

Creating New Outlook Profile

Another solution is to create a new Outlook profile. To do this, open the Mail settings in the Control Panel, select Show Profiles, and click on Add.

Follow the prompts to create a new profile with your correct email account information.

Set this new profile as the default, and then try accessing Outlook again.

Modern Authentication and Registry Adjustment

For Office 365 users, enabling Modern Authentication may help resolve Outlook password issues.

To enable Modern Authentication, open the Registry Editor and navigate to the correct registry key (depending on your Office version).

Create a new DWORD value named “EnableADAL” and set its value to 1. Restart Outlook, and check if the issue persists.

Deal with Your Email Account

Sometimes, the issue is not related to Outlook itself but rather to your email account settings.

Double-check your Exchange email account settings to ensure they are configured correctly.

If you use Gmail, make sure you have enabled “Allow less secure apps” in your Gmail settings to allow Outlook to access your emails.

By applying these solutions, you should be able to resolve the issue where Outlook constantly asks for your password even though it’s correct.

Make sure to try each step and see which one works best for your specific situation.


In this article, we have discussed the issue of Outlook repeatedly asking for a password even though the correct one has been entered. There are several possible solutions to this problem:

  1. Enable Modern Authentication: Turning on Modern Authentication in your Office 365 tenant can help resolve the repeated password prompt issue.
  2. Update your Outlook application: Make sure you’re using the latest version of Outlook, as outdated versions may cause this issue.
  3. Clear Cached Credentials: You can clear your cached credentials by going to the Windows Credential Manager and deleting any saved credentials related to your Outlook account.
  4. Repair your Outlook Profile: The issue might be caused by a corrupted profile. You can try repairing it through the Control Panel’s Mail settings.
  5. Check Logon Network Security: Make sure your Logon network security settings are correct; misconfigured settings might cause repeated password prompts.

We hope that one of these solutions will help resolve the problem of Outlook constantly asking for a password even though the correct one has been entered.

It is essential to keep your software up-to-date and check your account settings to ensure a smooth email experience.

With the right approach, you should be able to fix this issue and regain control of your Outlook account.

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Amit Bansal

Hello, my name is Amit Kumar Bansal, and I am the founder of MailSmartly.com. Through this blog, I focus on Microsoft Outlook, offering insightful and informative content. Additionally, I produce educational videos on YouTube to further enhance the understanding of my audience. visit my YouTube Channel

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